Shipping Policy

Shipping

Notice to all Pet Parents:

Due to the recent high order volume, your shipment may be delayed. Please allow 1-2 days to process your order. All of our Pet Parents and your pets are very important to us and we politely ask that you be patient with us while we get to your orders. We apologize for the inconvenience and appreciate your patience.

Shipping is provided at a flat fee per-order rate.For some heavier shipments, only ground shipping may be available. If this is the case, any priority/air shipping charges you have selected will be credited to you before shipping and also may not be qualified for free delivery on orders over $59.

Ground Shipping the cost is only $6.95 per order. Regular ground shipping takes 4 to 8 business days.

Free ground shipping on orders over $59!

Calculated pre-tax, post-promo codes

Exceptions: Pet food, Vaccines and other items that ship on ice aren't eligible for free shipping and some oversize/heavy items. Hawaii & Alaska might not be eligible (call for availability 800-889-9475). All orders that are shipped internationally are ineligible.

Priority 2-4 Business Day Shipping: is also available at $9.95 per order. All of our products are sold at discounted prices.

Autoship Discount Program: Save even more with our Auto Reship Discount Program.We only ship U.S. FDA/EPA approved products. Prescriptions: HealthyPets.com currently does not ship prescription medications.

Express Shipping (1-2 day) Most Express order will ship via FedEx. (please provide a physical address for shipping details as this shipping method can not be sent to a P.O. Box. Express 1-2 days shipping orders are only shipped Monday - Wednesday.

Express Shipping Restrictions: There will also be no Express shipping on pet food. There is no weekend delivery, so orders Friday Express will shipped on Monday and arrive on Tuesday. There are size limits for Express orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. If you have selected Express shipping and your order is too large, your order will be shipped Priority instead and the Express fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day.

International Orders: We ship via Express Mail. For most orders, shipping is approximately $36.50. Shipping is automatically calculated when you enter your address information. Certain international shipments may require extra shipping cost due to weight or country location. If this is required, your order will be held until we can advise you of extra charges. Please note, we do not ship pet food internationally and we do not ship any edibles to Brazil. Please allow up to 14 business days for your international shipment to arrive. See Restrictions

Refrigerated Items: If you order a refrigerated item to be shipped internationally, we can not guarantee that it will stay or arrive cold. Please be aware of this before ordering and plan accordingly.

Hawaiian or Alaskan Customers: Some items or orders may require additional shipping costs when they are shipped to Hawaii or Alaska. If that is the case, your order will be held and you will be contacted before the shipment leaves our facility. Shipping may not be available to these states for some items. Please allow up to 14 business days, after the package leaves our facility, for delivery.

Australian Customers: Please check with AQIS (https://www.agriculture.gov.au/travelling) to make sure that you have all of the proper documentation necessary for importation of our products into your country. See Restrictions

Order Tracking

Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.

Payments and Returns

Payment

Payment may be made by Visa, Mastercard, Discover, American Express, JCB, or Check/Money Order. Checks/Money Orders should be made payable to HealthyPets and mailed prior to shipment.

Returns

Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shippping charge will be given upon return of items. RESTOCKING FEES of up to 25% may apply, depending on the item. Please call us at 800-889-9475 to obtain return authorization before returning any product. Please have your HealthyPets Order number ready when you call. We do not accept any refunds on size substitutions on articles of clothing (pet costumes, t-shirts, etc). All purchases of clothing are final. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection. A copy of your packing slip in the box and your issued RMA number on the copy of your packing slip will expedite the processing of the refund, which generally takes 24-48 hours upon receipt of the return. Still Have Questions? Contact Customer Service For questions regarding products, order delivery, or returns, please contact HealthyPets Customer Service: Contact this seller Phone:800-889-9475 For questions about a charge that has been made to your credit card, please contact HealthyPets. For questions about how to place an order, search HealthyPets Help.

How to Return Items?

Options for MAKING A RETURN BY MAIL

Option 1: Request a postage-paid return label.

Please allow up to 3 weeks for us to receive and process your return with a prepaid label. We will deduct $10 from your order refund for return postage when using the postage-paid return label. Return tracking information will be available online once the package has been scanned with the carrier. You will receive an e-mail once your return is processed and the refund is issued.

• Before sealing your package please make sure to include a copy of the invoice or email confirmation.
• Affix the printed return label to the outside of your box.
• For USPS Labels - leave your package where you normally leave outgoing mail or take it to your local post office.
• For FedEx Labels - please bring the package to your nearest FedEx or Kinko's

To receive a prepaid label please request one when calling for an RMA number.

Option 2: Pay the return postage yourself.

The package can be taken to a postal carrier of your choosing and mailed to the following address: HealthyPets.com - Returns

34501 7th Street

Union City, CA 94587

This address can only be used to return items purchased at HealthyPets.com

34501 7th Street

Union City, CA 94587

Cancelled orders: We do not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. We generally ship orders within 24 hours after they are placed. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. Once the merchandise is returned to our company, we will issue a refund.

Pet Food: Shipping for pet food is calculated based on weight and location. Please see total shipping cost in cart.Pet Food is not eligible for any Free Shipping promotions. We do not ship food Express. Pet food is not available internationally.

*Pet food, Vaccines, International, and certain heavy shipments do not qualify for Free Standard Shipping Offers.

ORM-D some of our items are required to ship via the ground by our mail carriers. These items are marked with the blue ORM-D logo.

INCLEMENT WEATHER POLICY

If you live in an area that experiences extreme temperatures, we recommend you choose the express shipping method. EntirelyPets Pharmacy is not responsible if a package encounters inclement weather conditions, as this is outside of our control. It is the customer's responsibility to consider current weather conditions in their delivery area when ordering medications. If special arrangements need to be made for shipping, please contact customer service at 1-800-738-7209. Additional charges may be incurred.

Restrictions

Some items sold by HealthyPets cannot be shipped internationally due to import restrictions, manufacturer restrictions, or size. For example, pet food and products containing animal by-products cannot be shipped internationally. Items unable to be imported to your destination country will either be restricted from completing checkout or a customer service representative will reach out to further explain shipping options if any are available.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid, manufacturer service options may not be available, product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements, and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).