Shipping Policies & Rates
Ground 4-8 Day shipping is $5.95 for orders under $49 (Calculated pre-tax, post-promo codes).
Exceptions: Shipping is $5.95 for orders under $49 (Calculated pre-tax, post-promo codes). Certain shipments may require extra shipping cost due to weight or dimensions. If this is required, your order will be held until we can advise you of extra charges.
Note: Rarely, some shipments may take longer due to mail carrier.
Priority 2-4 Day shipping is $8.95
Exceptions: Some items marked on the item page as restricted.
Examples: Items that list ORM-D and Pet Foods and other large or heavy items/orders.
Overnight shipping is $29.95 is available to 48 states.
Exceptions: Alaska and Hawaii are not eligible. Items listed as ORM-D or items that specify ground shipping only. Weekend delivery is not available, so orders shipped Friday overnight will arrive Monday. There are size limits for overnight orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. If you have selected overnight shipping and your order is too large, your order will be shipped Priority instead and the overnight fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day.
FREE (GROUND) SHIPPING on orders over $49! (Calculated pre-tax, post-promo codes)
Pet food and Vaccines aren't eligible for free shipping and some oversize/heavy orders. Alaska, Hawaii, and Puerto Rico do not qualify for free shipping. (only the 48 continental states) (call for availability 800-889-9475). All orders that are shipped internationally are ineligible. Certain shipments may require extra shipping cost due to weight or dimensions. If this is required, your order will be held until we can advise you of extra charges.
Hawaiian or Alaskan Customers: Some items or orders may require additional shipping costs when they are shipped to Hawaii or Alaska. If that is the case, your order will be held and you will be contacted before the shipment leaves our facility. Shipping may not be available to these states for some items. Please allow up to 14 business days, after the package leaves our facility, for delivery.
Canada shipping is $24.99 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary. We ship via USPS for most orders.
Exceptions: If ordering Azodyl or other refrigerated items please call 800-889-9475 or chat before placing your order.
Note: You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region.
International shipping is $36.50 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary.
You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. There may be additional delays of your shipment due to customs.
Please check with AQIS (http://www.aqis.gov.au/
) to make sure that you have all of the proper documentation necessary for importation of our products into your country.
Pet Food Ground uses a weight table. Pet food is an exemption to the flat-rate shipping and must be shipped by selecting this shipping method. Allow 7 to 12 days for ground delivery.
Exceptions: We do not ship food overnight. Pet food is not available internationally.
Vaccine Shipping is $29.95 flat-rate. It is used for shipping vaccines and other items necessary to ship on ice. Your order will ship via overnight mail and will be packed in an insulated box with ice packs. Items that are required to ship this method will be listed in the item description.
Restrictions: All foreign orders are ineligible. Free shipping is ineligible.
Note: Vaccine orders are only shipped out on Mon-Thrus. due to overnight service only being able to deliver during weekdays. We cannot be responsible for vaccine or other refrigerated orders that are delayed because no one is present at the time it is delivered.
||ORM-D some of our items are required to ship via the ground by our mail carriers. These items are marked with the ORM-D blue logo.
Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shippping charge will be given upon return of items. RESTOCKING FEES of up to 20% may apply, depending on the item. Please call us at 800-889-9475 to obtain return authorization before returning any product. Please have your HealthyPets Order number ready when you call. We do not accept any refunds on size substitutions on articles of clothing (pet costumes, t-shirts, etc). All purchases of clothing are final. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection. A copy of your packing slip in the box and your issued RMA number on the copy of your packing slip will expedite the processing of the refund, which generally takes 24-48 hours upon receipt of the return. Still Have Questions? Contact Customer Service For questions regarding products, order delivery, or returns, please contact HealthyPets Customer Service: Contact this seller Phone:800-889-9475 For questions about a charge that has been made to your credit card, please contact HealthyPets. For questions about how to place an order, search HealthyPets Help.
Cancelations: We do not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. We generally ship orders within 24 hours after they are placed. Once the merchandise is returned to our company, we will issue a refund.