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Product Safety and Health Statements
Proper e-collar use
iQ Pet e-collars are intended for the sole purpose of behavior modification of dogs. They are NOT intended for human use or use on other animals. iQ Pet and Dogtra Company does not assume any liability for the improper use of an iQ Pet e-collar.
iQ Pet highly recommends consulting a dog training professional when using an e-collar to correct dogs that are aggressive towards other dogs or people.
Interference with other electronic devices
iQ Pet's industry leading technology filtering system ensures minimal interference with other electronic devices (garage door openers, mobile phones, etc.). Our digital microprocessor offers thousands of unique codes to eliminate frequency match-up with other iQ Pet e-collars. iQ Pet recommends consulting your physician if you are going to use the e-collar and you have any type of medical devices.
If the constant button is held down for 12 seconds or more, the unit will automatically shut down. It reactivates when the button is released and pressed again.
A loose fit can allow the receiver/collar to move around on the dog's neck. When this happens, the contact points may rub the skin and cause irritation. If the unit is too loose, the contact points will not make proper contact and your dog will not receive consistent stimulation.
Duration your dog can wear the unit
Leaving the receiver/collar in the same location on the dog's neck for an extended period of time can cause skin irritation if the dog is to wear the e-collar for long periods, occasionally reposition the receiver/collar so that the contact points are moved to a different location on the dog's neck. Make sure you check for skin irritation each time you use the unit. If your dog exhibits signs of skin irritation, consult with a veterinarian.
Reaction to the stimulation
Every dog has a different tolerance and reaction to the stimulation. Please look at your dog's reaction to find just the right level of stimulation. The stimulation level may vary depending on the situation and distractions. Normally a distracted dog (Chasing another dog, squirrel, etc.) will require a higher level of stimulation compared to when there is no distraction.
E-collars can be used with many different methods. If you have any concerns in the training methods provided by iQ Pet, consult with a dog training professional.
Understanding your Training System
- How to turn on/off the unit
- How the buttons work
- How to fit the receiver/collar on the dog
- Finding the right stimulation level for my dog
- To maximize the distance
- Checking the status using the LED indicator
To activate the receiver/collar, place the red dot on the back of the handheld transmitter to the red dot on the receiver/collar. Hold the two red dots together for a moment until the LED light on the receiver/collar comes on.
To deactivate the unit, repeat the same procedure holding the two red dots together momentarily. The LED light will turn red for a brief moment indicating that the receiver/collar is now shut off.
The handheld transmitter does not have an on/off switch, and it will only activate when buttons are pressed.
There are three buttons in front of the handheld transmitter
N-Nick Button - Nick is a single rapid pulse of electrical stimulation
C-Constant Button - Constant gives constant stimulation as long as the button is pushed, for up to 12 seconds. The unit has an automatic shut off should the button be pressed for more than 12 seconds.
P-Page Button - Page is a non stimulating vibration.
1-Dog / 2-Dog Selector Switch - The 1-Dog/2-Dog switch is to the left of the Rheostat Intensity Dial.
I-1-Dog - Slide the switch to the left underneath "I", and press any of the buttons to operate the 1st Receiver/Collar.
II-2-Dog - Slide the switch to the right underneath "II", and press any of the buttons to operate the 2nd Receiver/Collar.
The receiver/collar should be fitted so that the surgical stainless steel contact points press firmly against the dog's skin. When properly fitted, you should be able to fit a finger or two snugly in between the contact points and your dog's skin. When properly fitted, the receiver/collar should not move on the dog. The best location for the receiver/collar box is either side of the dog's windpipe.
A loose fit can allow the receiver/collar to move around on the dog's neck. When this happens, the contact points may rub the skin and cause irritation. If the receiver/collar is too tight, the dogs may have difficulty breathing.
Stimulation level is controlled by the stimulation intensity dial: (0) being the lowest level and (100) being the highest level. Setting adjustment depends on your dog's temperament and threshold for stimulation. Always start at the lowest level and work your way up. An appropriate level is when the dog responds to the stimulation with a mild negative reaction such as jerking/tensing of the neck muscles. When the dog's attitude changes, especially during times of increased excitement or distraction, you may need to adjust the intensity level upwards.
The iQ Plus has a 400-yard range. Depending on the way you hold your handheld transmitter, the range may vary. Hold the handheld transmitter away from your body to get the greatest range. For maximum signal strength, keep your unit properly charged.
*Avoid touching the antenna as the range may substantially decrease.
When the receiver/collar is on and ready to operate, the LED flashes every 4 seconds. The LED will glow steadily on both handheld transmitter and receiver/collar while any buttons are pressed.
The LED color indicates battery life level.
- Green - Full charge
- Amber - Medium
- Red - Needs Charge
If you continue to operate the unit when the LED is red (needs charge), it will shutdown.
- Remove the rubber plug temporarily and plug in the charger.
- Plug the adapter's power plug into a standard AC wall outlet. The LED will glow red.
- When charging is finished the LED will glow green. Unplug the adapter's power plug from the AC wall outlet and disconnect the charger from the unit.
- Place the rubber plug back in the battery charging receptacle.
*The receiver/collar is still fully waterproof even if the rubber plug is not closed, but place the rubber plug in the battery charging receptacle to make sure dirt does not get inside.
- Fully charge the unit before using it for the first time.
- Do not charge the batteries near any flammable substances.
- Fully charge the batteries if the unit is to be stored without use for a period of one month or more.
- Always use iQ Pet approved charges. If improper chargers are used, the LED will flash in amber or may not light up at all.
1-Dog code setting
- Start with the receiver/collar turned off and the Rheostat intensity dial level on the handheld transmitter set to "0". On the handheld transmitter, slide the dog selector switch left align with "I".
- Place the red dot on the back of then handheld transmitter to the red dot on the receiver/collar. Hold the two red dots together for 5 seconds. Release them when the green LED blinks rapidly on the receiver/collar.
- With the handheld transmitter, press the Nick and Constant buttons simultaneously. The code setting has been successfully done if the receiver/collar vibrates when the pager button is pressed on the handheled transmitter.
2-Dog code setting
- Start with the receiver/collar turned off and the Rheostat intensity dial level on the handheld transmitter set to "0". On the handheld transmitter, slide the dog selector switch right to align with "II".
- Place the red dot on the back of the handheld transmitter to the red dot on the receiver/collar. Hold the two red dots together for 5 seconds. Release them when the green LED blinks rapidly on the receiver/collar.
- With the handheld transmitter, press the Nick and Constant buttons simultaneously. The code setting has been successfully done if the receiver/collar vibrates when the pager button is pressed on the handheld transmitter.
Be sure the rubber plugs are always secured when the receiver/collar is in use. After each session, carefully inspect your unit for any missing parts or casing damage. Broken casing on the receiver/collar may affect the waterproof guarantee of the unit. Rinse the receiver/collar after each session and clean off any dirt or debris.
Your unit should be fully charged before extended storage. During storage, the unit should be charged every one month, and once before the first use. When traveling, try to store your units in room or slightly warmer temperatures. Do not transport the unit exposed in extreme climates.
If you suspect your unit is malfunctioning please refer to the "Troubleshooting Guide" before sending your unit in for service. If you have any questions or concerns, you may direct your inquiries to firstname.lastname@example.org or call 1-888-811-9111.
- My dog is not reacting to the receiver/collar
- Make sure the receiver/collar is turned on. Placed the two red dots together to activate the receiver/collar.
- Be sure the collar strap is tight enough so both contact points are touching the dog's skin.
- The contact points may be too short for your dog's thick or long coat. To place an order for longer contact points, please call 1-888-811-9111. If you are already using longer contact points, you might need to trim down the hair on the dog's neck, so both contact points are touching the skin
- The intensity level may be too low for your dog. Keep increasing the stimulation until the dog responds usually by neck movement, head shaking, looking over his shoulder, etc (response may be very subtle so pay attention.).
- Your tolerance may be higher than your dog's. You may need to try the unit on your fingertips where sensitivity is higher and/or increase the stimulation level. Be sure both contact points are touching both of your fingertips.
- The battery may be low, check the LED light for battery life.
- If you have a full charge, and you have done all of the above, your unit may need to be serviced. Please contact Customer Service at email@example.com or 1-888-811-9111.
- Check to see if your fingers are touching the antenna as the range may substantially decrease.
- The range indicated on the unit's box is for flat terrain (line of sight). Heavy brush, trees, hills or moisture will affect the range of your unit. For best range, hold the handheld transmitter vertically above your head, and/or try moving to higher ground.
- Any electrical conductors will affect the range, such as cars, chain-link dog runs, metal buildings, and radio towers. For best results, operate away from these structures.
- The charging pin may be damaged. A metal pin inside the charging port should stand straight up and firm in the center. If the pin is wobbling, broken or missing, you will need to send the unit in to the Repair Dept. The charging port must be clean prior to charging, clean the dirt out with a cotton swab and some rubbing alcohol. If the dog is in salt-water, be sure to rinse the receiver/collar and charging port with clean water.
- For iQ Pet units over two years old from the purchase date, the batteries may need to be replace. You can replace them yourself by contacting iQ Pet. Damages incurred to the unit due to improper battery installation are not covered under any warranty. iQ Pet strongly recommends sending the unit in for inspection.
- This may bed due to the contact points. if your dog exhibits signs of skin irritation, consult with a veterinarian. Once the dog's skin returns to a normal condition, continue to use the receiver/collar and check your dog's neck each time you use the unit.