Didn’t work from the start
January 21, 2021
My kids got this for our puppy for Christmas, and it wasnít operational from the start. The shaking mechanism inside was detached so it didnít wiggle, just vibrated around inside. I opened it up and put it into place, closed it and turned it on but it just came off again. Repeated and the same thing. Kids were disappointed as they were super excited. So I spent part of my Xmas trying to repair a not well built toy to try and salvage it. I emailed the company later that day, and here I am in the middle of January on hold on the phone for the second time and going to a voicemail and still havenít heard anything back. First time dealing with this company, so Iím not saying this is their norm, but itís my first and only experience. Not sure I shouldíve had high expectations of a low priced toy with moving parts, but didnít expect to have the immediate disappointment right out of the box.
Looked like a lot of fun
Didn?t work. Poor customer service.