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- Call Center Hours
- Monday & Tuesday
- 5:00 AM - 7:30 PM (PST)
- Wednesday - Friday
- 6:00 AM - 6:30 PM (PST)
- 7:00 AM - 4:00 PM (PST)
- 8:00 AM - 3:30 PM (PST)
We only ship U.S. FDA/EPA approved products.
Shipping is provided at a flat fee per-order rate.
For ground shipping, the cost is only $5.95 per order regardless of the number of items! Regular ground shipping takes 4 to 8 business days.
FREE SHIPPING on orders over $85!
(Calculated pre-tax, post-promo codes)
Exceptions: Pet food and Vaccines aren't eligible for free shipping and some oversize/heavy items. Hawaii & Alaska might not be eligible (call for availability 800-889-8967). All orders that are shipped internationally are ineligible.
Priority 2-4 business day shipping (Not Priority U.S Mail) is also available at $8.95 per order.
All of our products are sold at discounted prices.
Overnight shipping: Most overnight order will ship via FedEx. (please provide a physical address for shipping details as this shipping method can not be sent to a P.O. Box).
Overnight Shipping Restrictions: There will also be no overnight shipping on pet food or products marked ORM-D. There is no weekend delivery, so orders shipped Friday overnight will arrive Monday. There are size limits for overnight orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. If you have selected overnight shipping and your order is too large, your order will be shipped Priority instead and the overnight fee will not be charged.
Please make sure to give us a valid phone number that we can reach youat immediately.
If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST(11:00 AM PST). Any order placed after that time will be shipped the next business day.
Other Shipping Restrictions
International Orders: Shipping is automatically calculated when you enter your address information for any package weighing up to 4 lbs. Certain international shipments may require extra shipping cost due to weight, dimensions or country location. If this is required your order will be held until we can advise you of extra charges. Please note, we do not ship ORM-D (regulated materials), pet food or refrigerated items internationally. Please allow up to 14 business days for your international shipment to arrive. Below is a chart showing our international shipping rates for packages under 4 lbs. (If your country is not on this list the price is $36.99).
Please be aware, we are a US company selling US products. If you order an electronic product that plugs into a power socket the specifications will be US standard 110/120 Volt. You will need a special converter for it to work properly internationally. We are not responsible for any damage caused if the converter or device malfunctions when plugged into a non US standard 110/120 Volt outlet.
Other Shipping Restrictions
Australian Customers: Please check with AQIS (http://www.border.gov.au/Trav/Impo) to make sure that you have all of the proper documentation necessary for importation of our products into your country.
Other Shipping Restrictions
Vaccine Orders and Refrigerated Items: A vaccine shipping charge of $29.95 is charged for all orders containing vaccines or items that need to be refrigerated. This is a flat rate fee regardless of the number of vaccines or other items you purchase along with your vaccines! Someone should be present to sign for and receive the vaccine order when it ships to you. We cannot be responsible for vaccine orders that are delayed because no one is present at the time it is delivered. All vaccines ships overnight.
Pet Food shipping is calculated in real time during checkout per our shipping rates given to us by our carriers. We will choose the shipping company that best fits your pet food order to get you the best rates and service. Please allow 7 to 12 business days for ground delivery.
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact HealthyPets Customer Service:
Contact this seller Phone:800-889-9475
For questions about a charge that has been made to your credit card,please contact HealthyPets. For questions about how to place an order,search HealthyPets Help.
Cancelled orders: We do not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. We generally ship orders within 24 hours after they are placed. Once the merchandise is returned to our company, we will issue a refund.
Coupon / Promotional Offers
Only one coupon or special offer can be redeemed at any one time. Coupons / promotional offers may not be combined. Coupons are non-transferable and are not redeemable for cash or credit.
Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shipping charge will be given upon return of items. RESTOCKING FEES of up to 20% may apply, depending on the item. Please call us at 800-889-9475 to obtain return authorization before returning any product. Please have your HealthyPets Order number ready when you call. We do not accept any refunds on size substitutions on articles of clothing (pet costumes, t-shirts, etc). All purchases of clothing are final. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection. A copy of your packing slip in the box and your issued RMA number on the copy of your packing slip will expedite the processing of the refund, which generally takes 48-72 hours upon receipt of the return.
Prescriptions: HealthyPets.com currently does not ship prescription medications.
Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.
For some heavier shipments, only ground shipping may be available. If this is the case, any priority/air shipping charges you have selected will be credited to you before shipping and also may not be qualified for free delivery on orders over $85.
Payment may be made by Visa, Mastercard, Discover, American Express, JCB, or Check/Money Order. Checks/Money Orders should be made payable to HealthyPets and mailed prior to shipment.
- We do not ship food overnight. Pet food is not available internationally.
- Some items that are bulky and or heavy will need to ship via Pet Food Ground. These items will be noted in the item description box.
- For orders over 80 lbs. Please call for a quote.
* It's the responsibility of the customer to have prior arrangements made to receive any merchandise shipped by our company. Any merchandise no longer viable due to being unattended in hot or cold temperatures, will not be replaced. Any damages occurring during transit must be notified to us immediately.
ORM-D: some of our items are required to ship via the ground by our mail carriers. These items are marked with the ORM-D blue logo. ORM-D blue logo items CANNOT be shipped to Norway.
|*Pet food, Vaccines, International, and certain heavy shipments do not qualify for Free Standard Shipping Offers.|