Frequently Asked Questions

Are these the same products that I get from my vet?
Yes, these are the same exact products. We have veterinarians on staff to guide us through product selection. All of our products are FDA approved, unlike some other sources on the internet and even local pet stores.

Do I need a prescription for Advantage, Frontline or Program?
No you do not need a prescription for these products. These are over the counter, so you can order from us online and we will ship immediately.

Is Free shipping for orders over $100 for US shipments only?
Unfortunately due to high shipping costs for International orders we are unable to ship orders over $100.00 for free. International shipping may vary depending on the size, weight, and location your order is being shipped to.

What type of shipping services do you use?
Our shipping carriers are USPS, FedEx, UPS, DHL, and OnTrac. Our time frame for shipping ranges from Regular Ground shipping 4-7 business days, Priority shipping 2-3 business days, and overnight shipping.

What is ORM-D?
ORM-D is a marking for mail or shipping in the United States that identifies "Other Regulated Materials-Domestic". These items will be marked with a blue label and will only ship out via ground.

If I order on Friday overnight will I receive it by Saturday?
There is no weekend delivery, so orders shipped Friday overnight will arrive Monday.

Where do I send my check/money order payments to?
Please send checks/money order to:

710 S. 13th St. Suite 900 PMB 384 Norfolk, NE | 68701

Where do I return my package?
Please call 800.889.8967 for a Return Authorization Number and send returns to:

HealthyPets.com
43450 Mintwood St
Fremont, CA, 94538

Do you accept PayPal? PayPal is only accepted on orders placed on Ebay.com. All orders placed on our website or with a Sales Representative are only taken by credit card, check, or money order.